ea77's Privacy Policy
Your personal information is of the highest importance to us. Here is a full description of how the ea77 platform collects, uses, and protects your data.
This Privacy Policy ("Policy") describes how the ea77 platform — operating at ea77.fit — collects, stores, uses, and keeps your personal information secure. By using our services, you are considered to have accepted the terms of this Policy. Please read it carefully in full.
1. Types of Collected Information
We may collect the following types of information from you:
Identity Information
Information you provide during account registration, such as:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Preferred language
Financial Information
Information collected for processing transactions:
- Payment method — bKash, Nagad, Rocket
- Mobile wallet number
- Deposit and withdrawal history
- Transaction records and reference numbers
Technical Information
Information automatically collected while using the site:
- IP address and device information
- Browser and operating system
- Pages visited and time spent
- Cookie and session data
- Referral source
Gaming Activity Information
Information related to your use of the platform:
- Play history and preferences
- Bonus and promotion usage records
- VIP level and reward information
- Responsible gaming settings
2. Methods of Collecting Information
ea77 may collect your information in various ways. A detailed description of each method is provided below:
Directly Provided Information
You provide information directly when you create an account, verify your identity, contact customer support, or fill out a form.
Automatic Collection
When you use the ea77 platform, certain information is automatically collected through cookies, log files, and similar technologies.
From Third Parties
Transaction confirmation information may be received from payment service providers (bKash, Nagad, Rocket), and necessary information may be received from identity verification agencies.
3. Purpose of Using Information
ea77 uses your information only for specific and legitimate purposes. We process your information for the following reasons:
1. Service Operation and Improvement
We use your information to manage your account, process transactions, personalize your gaming experience, and improve the platform's performance.
2. Security and Identity Verification
Information is used to prevent fraudulent activity, ensure account security, and verify age. ea77's services are only available to individuals aged 21 or older.
3. Customer Service
Your contact information is used to resolve your questions and issues, provide live chat support, and maintain communication by email.
4. Important Notifications
Your contact information is used to send messages about account changes, policy updates, security alerts, and transaction confirmations.
5. Analysis and Research
Anonymous or aggregated data is analyzed to understand user behavior, evaluate platform performance, and develop new features.
6. Responsible Gaming
Information is used to monitor gaming behavior, identify harmful patterns, and provide responsible gaming tools.
4. Information Sharing and Disclosure
ea77 does not sell your personal information to third parties. Information may be shared in the following limited circumstances:
Payment Service Providers
Necessary information is shared with payment services such as bKash, Nagad, and Rocket to complete transactions. These organizations manage information in accordance with their own privacy policies.
Technology and Service Partners
The minimum necessary information is shared with trusted technology partners for platform operation. All partners are required to comply with strict confidentiality agreements.
Legal Obligations
Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations.
Emergency Safety Situations
Necessary information may be shared with relevant authorities to protect the safety of users or the public, or to investigate fraud and illegal activity.
5. Cookies and Tracking Technologies
The ea77 platform uses cookies and similar technologies to improve your browsing experience and ensure the site's functionality.
Essential Cookies
These cookies are essential for the platform's basic functionality — maintaining login sessions, security tokens, and saving user preferences. They cannot be disabled.
Analytics Cookies
Used to monitor site usage and measure performance. This data remains anonymous and helps improve the service.
Preference Cookies
These cookies are used to remember your language, display settings, and personalized content preferences.
Managing Cookies
You can control non-essential cookies by changing your browser settings or by contacting our customer support. However, disabling certain cookies may cause some platform features to not work properly.
6. Your Rights
As an ea77 user, you have the following rights over your own information:
Right to Access
The right to view what information we hold about you and to receive a copy.
Right to Rectification
The right to request correction of inaccurate or incomplete information stored about you.
Right to Erasure
The right to request deletion of your personal information in certain circumstances.
Right to Restrict Processing
The right to request restriction of the processing of your information.
Right to Data Portability
The right to receive your information in a structured, machine-readable format.
Right to Object
The right to object to the processing of your information for specific purposes.
How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible. However, in some cases we may not be able to fulfill all requests due to legal obligations — in such cases, the reason will be clearly communicated.
7. Data Security Measures
ea77 has implemented industry-standard technical and organizational measures to ensure the security of your information:
SSL Encryption
All data transfers are encrypted using SSL/TLS technology.
Secure Servers
All information is stored on secured servers with controlled access.
Regular Audits
System security is regularly tested and evaluated.
Access Control
Only authorized personnel can access the necessary information.
Security Incident Notification
If a data breach occurs and it affects your rights, we will notify you and the relevant authorities as quickly as possible in accordance with applicable law.
8. Data Retention Period
Retention Policy
ea77 retains your information only for as long as it is needed. Different retention periods apply to different types of information:
- Active account data: full duration while the account remains active
- Financial and transaction records: for the period required by legal obligations
- Logs and technical data: generally 90 days to 1 year
- After account closure: data is securely deleted once legal requirements have been met
Even after account closure, financial transaction records may be retained for a specified period for statutory reasons.
9. Protection of Minors and Children
Age Restriction
ea77's services are only for individuals aged 21 or older. We do not knowingly collect any information from minors. Age is verified at the time of account registration.
If it comes to our attention that a minor has provided information, we will delete it immediately and the associated account will be closed. If you believe a minor is using this platform, please notify our support team.
10. Policy Changes
Updates & Changes
ea77 may update this privacy policy from time to time. If any significant changes are made:
- The updated date on this page will be changed
- Registered users will be notified by email
- A temporary notice will be displayed on the platform
Continued use of the service after any changes will be taken as your acceptance of the updated policy. We recommend that you visit this page regularly.
11. Contact Us
If you have any questions, concerns or requests regarding this privacy policy, please contact us:
Our support team is always ready
Live Chat: 24/7 support available in Bengali
Email: [email protected]
Additional Information
For more details on data protection or to find information on responsible gaming, visit our Responsible Gaming page. To learn about our general rules, see the Terms & Conditions page.
This policy is made in accordance with applicable laws and regulations of Bangladesh and applies to all services of ea77.